We want you to be happy with your order. If you’re not, here’s what to do. This sits alongside our terms and conditions, and your legal rights always apply.
Changed your mind?
You can cancel within 14 days of receiving your order. If it’s sent as separate deliveries, each one is its own order, and you can cancel each one within 14 days of it arriving. Tell us, then send the items back within 14 days. You pay the return postage. Please send seed packets back unopened: if anything has been used, or handled more than needed to look at it, we may take that off the refund.
Seed potatoes, garlic, onion sets and other living plant material can spoil quickly once they leave us, so they can’t be returned because you’ve changed your mind once they’ve been delivered. You can cancel them any time before we send them.
Pre-orders
You can cancel a pre-order at any time before we send it, for a full refund.
Damaged, faulty or wrong
If something arrives damaged, faulty or isn’t what you ordered, please tell us as soon as you can, with your order number and a photo of the item and packaging. We’ll send a replacement or refund you, and we pay any postage.
How to return something
Email orders@grownlocal.co.uk or use the live chat on our contact page, with your order number and what you’d like to return, and we’ll tell you where to send it.
Refunds
We refund you within 3 to 5 working days of getting the items back (and always within 14 days), using the way you paid, including the standard delivery you paid if you return the whole order. Your bank may take up to 10 more working days to show it.
Last updated 3 October 2026.