We understand that sometimes you may need to return an item. At Grown Local Scotland Ltd, we want to make this process as straightforward as possible. Please read the following policy to understand how to proceed.
Your Right to Cancel (Cooling-Off Period)
You have the right to cancel your order within 14 days of receiving your goods. After notifying us of your intent to return the items, you have another 14 days to actually send them back.
We do not accept returns for perishable goods such as food.
How to Initiate a Return
To start a return, please email us at email@example.com with your order number and the item(s) you wish to return.
Condition of Returned Items
Returned items must be in their original condition, unused, and with all original packaging and tags intact.
Return Shipping Costs
If the return is due to our error (you received an incorrect or defective item, etc.), we will cover the return shipping costs. If you change your mind about the purchase, you are responsible for the return shipping costs.
Damaged in Transit
If your parcel has been damaged in transit, please notify us within 3 working days by emailing your order number and photos of the packaging and damaged items to firstname.lastname@example.org. We will arrange for a replacement or refund, as appropriate.
Once we have received your returned item or completed our investigation into damaged goods, we will issue a refund within 3-5 working days. Please note that it may take up to an additional 10 working days for your bank to process the refund.
Please refer to our Seed Return Policy for specific guidelines on seed returns.
Your statutory rights are not affected by our returns policy.
If you have any questions about our Returns Policy, please contact us via our contact form.