Introduction

We understand that sometimes you may need to return an item. At Grown Local Scotland Ltd, we want to make this process as straightforward as possible. Please read the following policy to understand how to proceed.

Your Right to Cancel (Cooling-Off Period)

Non-Perishable Items

You have the right to cancel your order within 14 days of receiving your goods. After notifying us of your intent to return the items, you have another 14 days to actually send them back.

Perishable Items

We do not accept returns for perishable goods such as food.

How to Initiate a Return

To start a return, please email us at orders@grownlocal.co with your order number and the item(s) you wish to return.

Condition of Returned Items

Returned items must be in their original condition, unused, and with all original packaging and tags intact.

Return Shipping Costs

If you change your mind about the purchase, you are responsible for the return shipping costs.

Damaged in Transit

If your parcel has been damaged in transit, please notify us within 3 working days by emailing your order number and photos of the packaging and damaged items to orders@grownlocal.co.uk We will arrange for a replacement or refund, as appropriate.

Refunds

Once we have received your returned item or completed our investigation into damaged goods, we will issue a refund within 3-5 working days. Please note that it may take up to an additional 10 working days for your bank to process the refund.

Seed Orders

Please refer to our Seed Return Policy for specific guidelines on seed returns.

Legal Rights

Your statutory rights are not affected by our returns policy.

Questions?

If you have any questions about our Returns Policy, please contact us via our contact form.